GENERAL CONDITIONS OF SALE

www.1ofaces.com

1. General Information

The ownership of this website, www.1ofaces.com, (hereinafter Ace of Aces™) is held by: GUP NETWORKS, SL, provided with NIF: B27428614 and registered in: Mercantile Registry of Lugo; and whose registration data are: Volume 439, Folio 41, Sheet LU-14471, Registration 1, and whose contact data are:

Address:

Avd. General Salgado, 31 27560 Monterroso (Lugo) Spain

Contact telephone number: (+34) 902627697

Contact email: info@1ofaces.com

This document (as well as any other document mentioned here) regulates the conditions governing the use of this Website (www.1ofaces.com) and the purchase or acquisition of products and / or services therein (in forward, Conditions).

For the purposes of these Conditions it is understood that the activity that Ace of Aces™ develops through the Website includes:

The preparation and commercialization of all kinds of articles and garments with textile materials, printing of texts or images by any procedure or system and the commercialization of said products, any activity related to advertising, the preparation and commercialization of all kinds of articles.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including, the cookie policy, and the privacy and privacy policy. Ace of Aces™ data protection. By using this Website or making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all the aforementioned, so if you do not agree with everything Therefore, you should not use this Website.  Also, it is informed that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and/or uses the Website, since those that are in force at the moment in which the acquisition of products and/or services is requested will apply.  For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, if applicable, using the contact form.

2. The User

The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which they are accepted, since the navigation of the Website begins, all the Conditions herein established, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

  • Make use of this Website only to make inquiries and purchases or purchases legally valid.
  • Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities informed.
  • Provide truthful and lawful contact data, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use).

The user declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is aimed primarily at users residing in Spain. Ace of Aces™ does not ensure that the Website complies with the laws of other countries, either in whole or in part. Ace of Aces™ disclaims all liability that may arise from such access.

The user may formalize, at his election, with Ace Of Aces™ the contract of sale of the desired products and / or services in any of the languages ​​in which these Conditions are available on this Website.

3. Purchase or acquisition procedure

The duly registered users can buy on the Website through the established means and forms. You must follow the procedure of purchase and/or online acquisition of www.1ofaces.com during which several products and/or services can be selected and added to the cart, basket or final purchase space and finally click on «Place Order».

Also, the user must fill out and/or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Afterwards, the user will receive an email confirming that Ace of Aces™ has received their order or request for purchase and/or provision of the service, that is, the order confirmation. And, in your case, you will be informed, also, by email when your purchase is being sent. In your case, this information may also be made available to the User through your personal space of connection to the Website.

Once the purchase procedure has been completed, the user consents that the Website generates an electronic invoice that will be sent to the User through the electronic mail, and where appropriate, through his personal space of connection to the Website. Likewise, the User may, if he wishes, obtain a copy of his paper invoice, requesting it from Ace of Aces™ using the contact spaces of the Website or through the contact information provided above.

The user acknowledges to be aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are displayed next to the presentation or, where appropriate, image of it on your page of the Website, indicating, by way of example, but not exhaustive, and depending on each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and/or cost of benefits; and acknowledges that the execution of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during transactions made on the Website may be archived and kept in the computerized records of Ace of Aces™ in order to constitute a means of proof of transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force in this respect that are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of Individuals with regard to the processing of personal data and the free circulation of these data (RGPD) and the rights that assist Users in accordance with the privacy policy of this Website.

4. Availability

All purchase orders received by Ace of Aces™ through the Website are subject to the availability of the products and / or that no circumstance or cause of force majeure (clause twelve of these Conditions) affects the supply thereof and / or to the provision of services. If there are difficulties in the supply of products or no products are left in stock, Ace of Aces™ is committed to contacting the User and reimbursing any amount that may have been paid as an amount. This will be equally applicable in cases in which the rendering of a service becomes unrealizable.

5. Delivery period

The estimated delivery time for products without personalization will be between three and four working days (not including Saturdays, Sundays and holidays in Spain, from where the products are sent). Shipments made to remote areas may take a little longer.

In the case of personalized products, we must take into account the customization time which will be from 4 to 6 weeks; plus the delivery time.

These periods are indicative, depending on the area where the order is sent, since in case of international shipping it could take some day to grow.

6. Prices and payment

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, except that due to legal requirements, especially in relation to VAT, a different issue is indicated and applied.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the user has already received an order confirmation.

The means of payment accepted will be: Credit or debit card and Paypal.

Likewise, the User may pay all or part of the purchase price with a gift card and / or a credit card issued by Ace of Aces™ and / or GUP NETWORKS, SL.

Ace of Aces™ uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system.

Credit cards will be subject to checks and authorizations by the bank issuing the same, if that entity does not authorize payment, Ace of Aces™ will not be responsible for any delay or failure to deliver and may not enter into any contract with the user.

If the means of payment is a gift card or credit card, the charge will be made when Ace of Aces™ sends a confirmation of the purchase order or purchase of products and/or services to the user.

In any case, by clicking on «Place Order» the user confirms that the payment method used is his, or that, in his case, he is the legitimate holder of the gift card or the credit card.

7. Shipping

Shipping costs are free for orders over € 200 to all of Europe.

The prices for international shipments are calculated in the shopping cart before finalizing the order, taking into account the postal code of destination and amount of the order.  Ace of Aces™ performs the delivery and / or shipping services through: DHL, Courier or similar depending on the place where the shipment is made.

Estimated shipping times:

Europe

Destination country Estimated delivery time
Spain (Peninsula and Balearic Islands) 1-2 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Czech Republic, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Holland, Poland, Portugal, Romania, Slovakia, Slovenia, Switzerland, Sweden, United Kingdom 1-3 business days

 

Asia, Middle East

Destination country Estimated delivery time
Saudi Arabia, Bahrain, Brunei, United Arab Emirates, Philippines, Hong Kong, India, Israel, Indonesia, Japan, Jordan, Lebanon, South Korea, Kuwait, Macau, Malaysia, Oman, Qatar, Singapore, Thailand, Taiwan 1-5 business days

 

America, Oceania

Destination country Estimated delivery time
Australia, Canada, Chile, Colombia, United States of America, Mexico, New Zealand, Puerto Rico 2-4 business days

 

Africa

Destination country Estimated delivery time
Egypt, Cote d’Ivoire, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa 2-4 business days

 

To ensure maximum security and speed, all orders are sent through private couriers first level. Once the shipment has been processed, you will receive an email with the tracking number information and a link so that you can track it through the corresponding courier company’s website.

Deliveries are made during business hours and require a signature from the person receiving the shipment, to guarantee the safe reception of your order.

Except for those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the term indicated on the Website. the shipping method selected by the user and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason, which was attributable to Ace of Aces™ could not meet the date of delivery, contact the user to inform you of this circumstance and he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. In any case, home deliveries are made on weekdays. If it is impossible to deliver the order due to the absence of the user, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it delivered again.

If the user is not going to be at the place of delivery in the agreed time slot, he must contact mainly the transport from which he has received the notification, or failing that with Ace of Aces™ to arrange delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for reasons not attributable to Ace of Aces™, Ace of Aces™ will understand that the user wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the user will be returned, with the exception of the additional costs resulting from the user’s own choice of a different mode of delivery to the less expensive mode of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated. Except in personalized products that will not be refundable.

However, the user must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him.

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the user or a third party indicated by the user acquires the material possession of the products, which will be accredited by the signature of the reception of the order at the agreed delivery address.

The risks that the products could derive will be borne by the User from the moment of delivery. The user acquires ownership of the products when Ace of Aces™ receives full payment of all amounts owed in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs at a time subsequent to the full receipt of the amount paid by Ace of Aces™.

In this regard, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common VAT system, purchase orders will be located, for delivery and/or benefit , in that Member State of the European Union in which the address appearing in the purchase order is located and, therefore, the applicable VAT will be that valid in that Member State.

For the rest of the locations, different from the previous ones, where the purchase orders are located, for their delivery and/or provision, the current regulations will be applied at all times; the user must bear in mind that this could generate the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at the destination, and that these would always be on their side. For more information, the user should go to the customs office at destination.

 

8. Technical means to correct errors

The user is informed that if he detects that an error has occurred when entering necessary data to process his purchase request on the Website, he may modify them by contacting Ace of Aces™ through the spaces of contact enabled on the Website, and, where appropriate, through those authorized to contact the customer service, and/or using the contact information provided in the first clause (General information).

Likewise, this information could also be corrected by the User through his personal space of connection to the Website.

In any case, the user, before clicking on «Place Order», has access to the space, cart, or basket where they are writing down their purchase requests and can make changes. Similarly, the user is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD).

9. Returns

In cases where the user purchases products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:

Right of withdrawal

The user, as a consumer and user, makes a purchase on the Website and, therefore, has the right to desist from said purchase within a period of 14 calendar days without the need for justification, as long as there is no personalization of the products purchased.

This withdrawal period will expire 14 calendar days from the day that the user or a third party authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Ace Of Aces™ Web Site or in the case that the goods that make up your order are delivered separately, 14 calendar days from the day that the user or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of being a service contract, 14 calendar days from the day of conclusion of the contract.

If you wish to make a product change, the change will be considered a return, you will receive the refund in accordance with this clause and you must make a new order.

To exercise this right of withdrawal, the user must contact Ace of Aces™ in writing using the form or email info@1ofaces.com indicating the order number and stating his intention to cancel the purchase as long as it is not try personalized products since they are not accepted. Once the request is received, Ace of Aces™ will respond with the address and steps to proceed with the return of the order.

And you must do so without undue delay and, in any case, no later than within 14 calendar days from the date on which Ace of Aces™ was informed of the decision to withdraw.

The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to desist from the purchase contract.

To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding deadline expires.

In case of withdrawal, Ace of Aces™ will reimburse the User for all payments received, including shipping costs (with the exception of the additional expenses chosen by the user for a different mode of delivery to the least expensive mode offered on the Website). ) without any undue delay and, in any case, no later than 14 calendar days from the date on which Ace of Aces™ is informed of the decision to desist by the User.

Ace of Aces™ will reimburse the User using the same payment method used by him to make the initial purchase transaction. This refund will not generate any additional cost to the user. However, Ace of Aces™ may withhold said reimbursement until the products or items of the purchase have been received, or until the User submits proof of the return of the same, depending on which condition is met first.

The user acknowledges that they must assume the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

The user acknowledges knowing that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and users and other complementary laws. Enunciatively, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as sealed at the factory; products that for health or hygiene reasons are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the user could hire on this Website is governed, since this same Law establishes that the Right of withdrawal will not be attended to the users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been completely executed by Ace of Aces™, he will have lost his right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery. Likewise, the products must be returned using or including all original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.

Return of defective products or shipping error

It deals with all those cases in which the user considers that, at the time of delivery, the product does not conform to the stipulations of the contract or purchase order, and that, therefore, he should contact Ace of Aces™ immediately and let you know the existing disagreement (defect/error) by the same means or using the contact data provided in the previous section (Right of Withdrawal).

The user will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the user will be informed, within a reasonable time, if the refund or, if applicable, the replacement thereof.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days after the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the user could have incurred to make the return. The refund will be made by the same means of payment that the user used to pay for the purchase.

In any case, it will always be the rights recognized in the current legislation at all times for the user, as consumer and user.

10. Personalized products

It is important to bear in mind that the custom garment configurator shown on this website is merely indicative, in terms of sizes, proportions and colors. The interiors of the letters will be personalized with carbon fiber of the selected color in the same with an external finish of thread of the selected color.

Please note that custom products can not be returned or changed, except manufacturing error on our part.  Ace of Aces™ reserves the right to reject your request for personalization.

Although Ace of Aces™ may reject any request for personalization, you acknowledge that you are solely responsible for your request.

The user acknowledges that the personalization requested will not violate the rights of third parties.

11. Guarantees

The user, as consumer and user, has guarantees about the products that can be purchased through this Website, under the terms legally established for each type of product, answering Ace of Aces™, therefore, due to the lack of conformity of the same that manifests in a term of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided they: conform to the description made by Ace of Aces™ and possess the qualities presented in it; be suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, they must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are marketed on the Website, may present nonhomogeneous characteristics as long as they derive from the type of material with which they were manufactured, and that therefore will be part of the individual appearance of the product, and they will not be a defect.

The behavior of personalized garments and garments will depend totally on their due care, both in the use and in the washes, in which the indicated specifications must be strictly followed.

12. Disclaimer of liability

Unless otherwise provided by law, Ace of Aces™ will not accept any responsibility for the following losses, regardless of their origin:

• Any losses that were not attributable to any breach by you;

• Business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of

• Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.

Likewise, Ace of Aces™ also limits its responsibility in the following cases:

• Ace of Aces™ applies all measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, variations of tones or problems of the browser that is used or others of this nature.

• Ace Of Aces™ will act with the utmost diligence to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, road retentions, and in general any other specific to the sector, resulting in delays, losses or theft of the product.

• Technical failures that, due to incidental or other reasons, prevent the normal functioning of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Ace of Aces™ puts all means at its disposal for the purpose of carrying out the process of purchase, payment and delivery / delivery of the products, however it is exempted from liability for causes that are not attributable to it, fortuitous event or force majeure.

• Ace of Aces™ will not be responsible for the misuse and / or wear of products that have been used by the user. At the same time, Ace of Aces™ will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.

• In general, Ace Of Aces™ will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to events of force majeure, and this may include, but not limited to:

  • Strikes, lockouts or other protest measures.
  • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of the use of trains, boats, airplanes, motor transport or other means of transport, public or private.
  • Impossibility of using public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Ace of Aces™ will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure event. Ace of Aces™ will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure.

13. Marks

Any brand, name, logo, or images, whether their own or external, displayed on Ace of Aces™ are the property of their owners, and they can not be used or reproduced for any purpose without the written authorization of their owners.

14. Communications and written notifications

By using this Website, the User accepts that all communications with Ace of Aces™ are electronic (email or notices published on the Website).

For contractual purposes, the user consents to use this electronic means of communication and recognizes that all contracts, notifications, information and other communications that Ace of Aces™ sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The user can send notifications and / or communicate with Ace of Aces™ through the contact data provided in these Conditions and, where appropriate, through the contact spaces of the Website.

Likewise, unless otherwise stipulated, Ace of Aces™ can contact and / or notify the user in his or her e-mail address or in the postal address provided.   

15. Waiver

No waiver by Ace of Aces™ of a specific right or legal action or lack of requirement by Ace of Aces™ of strict compliance by the user with any of its obligations shall constitute, or a waiver of, other rights or actions arising from a contract or of the Conditions, nor exonerate the User from the fulfillment of his obligations.

No waiver by Ace of Aces™ of any of these Conditions or of the rights or actions arising from a contract shall take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to the User in writing.

16. Nullity

If any of these Conditions were declared null and void by a final decision issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

17. Integral agreement

These Conditions and any document expressly referred to in these constitute the entire agreement between the user and Ace of Aces™ in relation to the object of sale and replace any other agreement, agreement or prior promise agreed verbally or in writing by the same parties.

The user and Ace of Aces™ acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except that which is expressly mentioned in these Conditions.

18. Data protection

The information or personal data that the User provides to Ace of Aces™ in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy or data protection policy (contained, if applicable , in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

19. Legislation and applicable jurisdiction

The access, navigation and/or use of this Website and the contracts to purchase products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Ace of Aces™ and the User, both parties submit to their election for the resolution of conflicts and waiver of any other jurisdiction, to the Courts and Tribunals of Lugo (Spain).

20. Complaints and claims

The user can send to Ace of Aces™ their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, Ace of Aces™ has official complaint forms available to consumers and users, which they can request from Ace of Aces™ at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if from the conclusion of this purchase contract between Ace of Aces™ and the user emanates a dispute, the user as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on resolution of online litigation in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

Last modified: May 30, 2019