GENERAL TERMS & CONDITIONS OF CONTRACT

These general conditions apply to the purchase and acquisition of items made through this website, under the name Ace of Aces ™, owned by GUP NETWORKS, S.L. (hereinafter “Ace of Aces ™“), a Spanish company with registered office at Avd. General Salgado, 31 CP: 27560 Monterroso (Lugo) Spain, with CIF: B-27428614, and registered in the Mercantile Registry of Lugo Volume 439, Folio 41, Sheet LU-14471, Entry 1.
Contact email: info@1ofaces.com
Contact phone: (+34) 902 627 697

The applicable prices are those indicated on the web at the time of ordering, an amount that includes the pertinent taxes in each case.
Ace of Aces ™ reserves the right to change the prices displayed on this website at any time. Price changes will not affect orders that have already been confirmed.
The amount of the shipping costs will be indicated to the customer in a detailed manner at the time of placing the specific order.

Two types of payment method are accepted: Credit or debit card or PayPal. The user may pay part or all of the purchase price using a gift card or credit card issued by Ace of Aces ™.
Ace of Aces ™ has the appropriate security measures in place to guarantee the confidentiality and security of payment data transmitted during transactions through this website.

We offer you the guarantee on the different products that we commercialize in the legally established terms for each type of product, responding for the lack of conformity of the same that are manifested within a period of two years from the delivery of the product.
The products are in accordance with the contract provided that:

  • They conform to the description that we indicate on our website and present the same qualities that we have named in each case.
  • Are valid for the use of clothing.
  • Have the quality referred to.

We warn that some of the products that we commercialize on this website may present non-homogeneous characteristics provided that they are derived from the type of material with which they were manufactured, forming part of the individual appearance of the product and, consequently, not being considered a defect .
If any of the products purchased from Ace of Aces ™ does not meet the above specifications, the user must proceed as indicated in section 10. Return of defective products or errors in shipping.
The use of the garments will depend exclusively on the proper care of the client, as well as the washing of the garments (it is recommended to strictly follow the indications on the labels of each product).

Users of this website will be able to buy the products offered by Ace of Aces ™ following the online purchase procedure through which they must fill in the information requested in each case. The purpose of the collection of this data is the fulfillment of the sale service between the user and Ace of Aces ™.
This website is aimed mainly at users residing in Spain; We do not guarantee that the website complies with the regulations of other countries.
The user is empowered to formalize with Ace of Aces ™ the contract for the sale of our products in the different languages ​​that this page allows.
This document of General Terms and Conditions of the contract constitutes an agreement between the user and Ace of Aces ™ in relation to the sale of the different products offered here.
The user and Ace of Aces ™ acknowledge consent to the execution of an electronic contract in the means and forms stipulated in this document.

All orders are subject to the availability of the products. If there are incidents regarding its supply, the client will be informed about it immediately, proceeding to refund the amount of the product without stock.

Ace of Aces ™ undertakes to deliver the product in perfect condition to the address that the user has indicated in the order form (it may be different from the buyer’s address).
Ace of Aces ™ is not responsible for possible errors caused in delivery when the delivery address entered by the user in the order form does not correspond to reality.
Between three and four working days (not including Saturdays, Sundays and holidays in Spain) products will be delivered without personalization. Depending on the destination, shipments may take a few more days.

Custom products:
Product customization time is four to six weeks, which should be added to the delivery time.
These periods are indicative. In the case of international shipments, the normal delivery time may be extended.

Shipping costs are free for orders over 200€ throughout Europe.
The prices of international shipments are calculated in the purchase form before finalizing the order (the postal code and the order amount are taken into account).
Ace of Aces ™ subcontractors to perform product delivery services are: DHL, Courier or similar depending on the destination. They are first-class private couriers that guarantee maximum security and speed in the delivery of orders.
Estimated delivery times:

  • Europe
Destination country Estimated delivery time
Spain (Peninsula and Balearic Islands) 1-2 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Czech Republic, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Holland, Poland, Portugal, Romania, Slovakia, Slovenia, Switzerland, Sweden, United Kingdom 1-3 business days

 

  • Asia, Middle East
Destination country Estimated delivery time
Saudi Arabia, Bahrain, Brunei, United Arab Emirates, Philippines, Hong Kong, India, Israel, Indonesia, Japan, Jordan, Lebanon, South Korea, Kuwait, Macau, Malaysia, Oman, Qatar, Singapore, Thailand, Taiwan 1-5 business days

 

  • America, Oceania
Destination country Estimated delivery time
Australia, Canada, Chile, Colombia, United States of America, Mexico, New Zealand, Puerto Rico 2-4 business days

 

  • Africa
Destination country Estimated delivery time
Egypt, Cote d’Ivoire, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa 2-4 business days

 

When the user’s order is processed, they will receive an email with the relevant information so that they can track their order through the website of the corresponding courier company.
To ensure the safe receipt of your order, deliverymen will require a signature from the person receiving the delivery.
If for any reason attributable to Ace of Aces ™ the delivery date cannot be met, we will contact the user to inform them of the circumstance. In this case, you would choose to proceed with the purchase but establishing a new delivery date or canceling the order with a full refund of the price paid for it.
If it is not possible to deliver the order due to the absence of the user, the package could be returned to the warehouse. The carrier would leave a notice explaining the fact and indicating how to proceed again with its delivery.
If the user is not going to be at the agreed place of delivery, he must contact the carrier or, failing that, Ace of Aces ™ to organize the delivery of the order at another time.
In the event that 30 days have elapsed since the order is available for delivery and has not been delivered for reasons beyond Ace of Aces ™, we will understand that the user decides to terminate the contract. Consequently, all payments that the user has made by the methods they have chosen will be returned, with the exception of the additional costs derived from having chosen a different, less expensive method of return offered by this website.
In accordance with the requirements of Directive 2006/112 of the Council, of November 28, 2006, on the common VAT system, purchase orders will be located, for delivery or provision, in a Member State of the European Union of the address that appears on the purchase order and, therefore, the applicable VAT will be valid in that Member State.

For the rest of the countries (non-EU members), it is important that the user knows the possibility of generating the application and accrual of taxes and customs duties in their country, in accordance with the current regulations of the destination country. These costs will be borne by the user.

The customer has the possibility of withdrawing his order without having to justify his decision, always within a period of fourteen (14) calendar days from receipt of the products ordered and when there is no customization of the products purchased.

This period will begin from the receipt of the ordered products. The date that appears on the receipt from the specific carrier with the signature of the client or by an authorized third party is taken as a reference.

If the expiration date of said fourteen-day period coincides with a Saturday, Sunday or holiday, the period will be extended until the next business day. In the event that the products that make up an order are delivered separately, the period of fourteen days will be counted from the day on which the user or a third party authorized by the interested party acquired the last of the goods that form the same order of purchase.

The exercise of the right of withdrawal must be done via email addressed to info@1ofaces.com indicating the order number and the manifestation of wanting to cancel the purchase. This right entails the automatic and free termination for the customer of the contract and, consequently, the return by Ace of Aces ™ of the sums paid by the customer including shipping costs (except for additional costs chosen by the user in a mode of delivery different from the least expensive mode offered).

The refund of the amount will be made through the same means of payment used by the user when making the initial transaction. This reimbursement will not have any type of additional cost for the consumer, although Ace of Aces ™ may retain the amount until it has received the products or until the user presents proof of the return of the same, depending on which condition is met previously.

Since Ace of Aces ™ is informed about the exercise of the right of withdrawal on a certain product, a period of 14 days is established to proceed with the reimbursement of payments received.

The exercise of this right entails the consumer’s obligation to return the product to Ace of Aces ™ in the same conditions in which it was received, with no possibility of return in cases where the product is in different conditions or when there is suffered some kind of deterioration, damage or impairment.

Finally, we indicate that there is no possibility of exercising the right of withdrawal on personalized products in accordance with the provisions of art. 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the defense of Consumers and users and other complementary laws (“The right of withdrawal will not be applicable to contracts that refer to: […] c. The supply of goods made according to the specifications of the consumer and user or clearly personalized ”.).

In those cases in which the consumer considers that the product does not comply with the aforementioned stipulations, they should contact Ace of Aces ™ informing them about the defect or error in the product (via email to info@1ofaces.com).

The user will be informed about how to proceed with the return of the products. Once returned, an examination of the same will be carried out and, within a reasonable time, Ace of Aces ™ will inform the customer whether the payment amount is refunded or the product is replaced by another in optimal conditions.

The refund or replacement of the product will be made as soon as possible and, in any case, within fourteen days from the date on which the origin of the refund of the amount or the replacement of the product was confirmed to the user.

The amount paid for products returned due to a defect will be fully reimbursed, including shipping costs and the costs that the customer may have incurred to make the return. The refund will be made by the same means of payment that the user used when paying the purchase amount.

The configurator for customizing garments on this website is merely indicative in terms of size, proportions and colors.

We remember that personalized products cannot be returned or exchanged, except if there is a manufacturing error. Ace of Aces ™ reserves the right to reject the user’s request for customization.

The user is solely responsible for the customization request and agrees to acknowledge that it will not violate the rights of third parties.

Unless otherwise provided by law, Ace of Aces ™ will not be responsible for:

  • Losses not attributable to breaches on your part.
  • Causes of force majeure: war, pandemic, riots, insurrection, social unrest, strikes of any kind or supply problems not attributable to the company, fires, explosions, floods, earthquakes or any other similar external reasons.
  • Variations in shades or differences and inaccuracies in the product derived from the lack of resolution or quality of the screens that the user uses when viewing the content of this website.
  • Damages derived from the malfunction of the transport of orders that causes delays in delivery, losses or theft of the product.
  • Misuse and wear of the products once the user acquires and uses it.

During the period in which the force majeure persists, Ace of Aces ™ will extend the term for the fulfillment of the obligations, using the reasonable and necessary means to find possible solutions to fulfill the commitments agreed to with the user.

The use of this website indicates the user’s acceptance of communicating electronically with Ace of Aces ™ (by email or the relevant notices published on this website) so that, he consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Ace of Aces ™ sends electronically, comply with the legal requirements to be presented in writing.
The user is empowered to communicate with Ace of Aces ™ through the contact details provided on this website.

As we indicate in detail in our Privacy Policy, Ace of Aces ™ is responsible for the processing of your personal data. Said treatment will be carried out in accordance with the stipulations indicated in our Privacy Policy and in accordance with European and Spanish Data Protection regulations.
Ace of Aces ™ guarantees the privacy and confidentiality in the treatment of the data of its clients for the purpose of the pertinent electronic contracting to carry out the provision of the services offered on our website.

Access and use of this website, as well as product purchase contracts will be governed by Spanish law.
Any type of conflict or disagreement related to the access and use of this website and with the interpretation and execution of these Contract Conditions will be resolved by the Courts and Tribunals of Lugo, Spain, excluding any other jurisdiction.

For any questions, suggestions, queries or complaints about this online store, the user may contact Ace of Aces ™ (info@1ofaces.com) by email.
Ace of Aces ™ has official claim forms that it makes available to consumers and users. They may request them at any time by request in writing to our email address.
In the event that, from the conclusion of this purchase contract between Ace of Aces ™ and the user, there is some type of conflict, the user and consumer may request an out-of-court dispute resolution, in accordance with the provisions of the Directive 2013/11 of the European Parliament and of the Council, of May 21, 2013, on alternative dispute resolution in consumer matters and Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of 21 of May 2013, on online dispute resolution in consumer matters.
The client can access through the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Last update: February 2021.

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